1. ORDERS

  2. SHIPPING

  3. PAYMENT OPTIONS 

  4. RETURN AND EXCHANGE POLICY 

  5. REPAIRS

  6. JEWELLERY CARE INSTRUCTIONS 

  7. SITE INFORMATION AND DISCLAIMER 

1. ORDERS

Orders can be placed online at www.leilaissam.com. Orders may be placed via email; customerservice@leilaissam.com. Please note that once an order has been placed, we are not able to modify or cancel your order. LEILA ISSAM FINE JEWELLERY reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise. 

FINE JEWELLERY ORDERS:

All fine jewellery orders are custom cast and made to order in Amman - Jordan. All orders do not go into production without full advance payment by the customer. Fine jewellery orders take approximately for domestic orders 1-2 weeks and international orders 2-3 weeks for shipment. Should you need your order before that time frame, it may be possible to rush your order for an additional fee. You can note your rush request via emailcustomerservice@leilaissam.com. If this is possible, a sales representative will provide you with the additional cost and your credit card will be charged accordingly.

Please note that the images of the jewellery pieces are for visual reference only. The actual product may vary slightly in shape, size, and colour from what is pictured. The quantity of diamonds may vary also.

2- SHIPPING

Domestic shipping is available within 2 working days. We ship internationally via specified courier. Shipments to Europe and the MENA region take up to 2 working days. Shipments to Australia and USA take up to 5 working days. LEILA ISSAM FINE JEWELLERY is not responsible for the payment of any duties, taxes or other fees assessed to international shipments; however our service covers door to door without any duties or taxes. LEILA ISSAM FINE JEWELLERY is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. LEILA ISSAM FINE JEWELLERY is not responsible for delayed delivery, or any other issues once your order leaves LEILA ISSAM FINE JEWELLERY. If your order is sent back to LEILA ISSAM FINE JEWELLERY by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. 

CORRECTION OF ERRORS AND INACCURACIES

We aim to present the most recent, most accurate and most reliable information on the website at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order).

In the event a product is listed at an incorrect price due to typographical error or systems error, LEILA ISSAM FINE JEWELLERY shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. LEILA ISSAM FINE JEWELLERY shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

3- PAYMENT OPTIONS

We accept Visa, MasterCard. Full payment is due before any order is processed and produced. 

4- RETURN AND EXCHANGE POLICY FINE JEWELLERY:

FINE JEWELLERY:

All sales are final. Certain fine jewellery may be exchanged in LEILA ISSAM's discretion purchase, only in the case if jewellery item is subject to manufacturing issues after thorough assessment. You are responsible for all shipping costs for returns and exchanges.

5- REPAIRS

FINE JEWELLERY:

Should you wish to make any alterations to your LEILA ISSAM fine jewellery, or require a repair, please reach out to a sales representative at customerservice@leilaissam.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it has been determined that there is an issue with the product manufacturing.

 

6- JEWELLERY CARE INSTRUCTIONS

Like all precious jewels, a Leila Issam creation is delicate and must be handled with care. To extend the life of your jewelry, we recommend following the guidelines and precautions for use which follow this page.

How should I take care of my jewellery?

Your Leila Issam jewellery is precious: any impact or friction can damage it. A diamond can scratch a piece of metal or another diamond. In spite of its durability, a diamond is still a stone and can break under impact. When you wear your jewelry, avoid any kind of impact or friction as much as possible.


Don't forget to take off your jewellery:

  • When you wash your hands, apply perfume or use a cream. If particles get lodged in the pavé, they will be difficult to remove and will tarnish your jewelry.

  • For household chores, gardening or other manual activities: repeated contact with household detergents and corrosive products can damage gold.

  • When you play sport, visit the beach or go swimming. Intense activity can lead to impacts, which can scratch metal and damage claw settings.

What should I do before wearing my jewellery?

Before you put your jewelry on:

  • Check that the fastening on your necklace or bracelet works without any issues,

  • Check the central stones by shaking your jewellery slightly. For the pavé, move your finger over the stones. If you hear a faint sound or feel the stones move, we recommend that you do not wear your jewelry and get the setting checked.

In case of any doubt, we recommend that you do not wear it and take it to a Leila Issam store to be checked over. 

Where should I keep my jewellery?

When it isn’t being worn, your jewellery should be kept in its Leila Issam case or wrapped in a soft pouch to protect it from any impact or scratches. Precious jewellery can be scratched when it comes into contact with other jewellery.
We recommend only keeping one piece of jewellery in each case to prevent any kind of friction.
When you put a chain necklace or bracelet away in its box, always make sure you fasten your jewelry first to prevent any knots.

How should I clean my jewellery?

To make the diamonds of your jewellery sparkle, we recommend scrubbing them gently with a small brush with soft bristles in warm water and washing up liquid. This type of cleaning will help remove small dirt and dust particles without damaging your jewelry.

PROMOTIONS

Any promotions offered by LEILA ISSAM FINE JEWELLERY will state the time frame in which they can be used, along with any other limitations or excluded products. LEILA ISSAM FINE JEWELLERY reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, LEILA ISSAM FINE JEWELLERY has the right to cancel these orders and ban the usage of any further promotional material by such user. 

SITE IMAGERY

LEILA ISSAM FINE JEWELLERY provides images of each item on the Site and endeavours to show as much detail as possible. However, viewing images online has its disadvantages as the size and colour of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size.

MODIFICATIONS TO SERVICE/TERMINATION

LEILA ISSAM FINE JEWELLERY reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that LEILA ISSAM FINE JEWELLERY shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service. You acknowledge that LEILA ISSAM FINE JEWELLERY reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by LEILA ISSAM FINE JEWELLERY.

 

7- LEILA ISSAM FINE JEWELLERYPROPRIETARY RIGHTS:

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service or the Site. You acknowledge that the Site and the Service contains copyrights, trademarks, service marks, or other intellectual property of LEILA ISSAM FINE JEWELLERY. Unless specifically stated otherwise, LEILA ISSAM FINE JEWELLERY owns the copyright to the Site, all images on the Site and on all jewellery designs as well as the rights in several trademarks. You agree not to infringe upon LEILA ISSAM's intellectual property rights in any manner.

THIRD PARTY SITES:

Your dealings with advertisers or any links or third-party sites found on or through the Service are solely between you and such third-party. Because LEILA ISSAM FINE JEWELLERY has no control over such sites and resources, you acknowledge and agree that LEILA ISSAM FINE JEWELLERY is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, materials, advertising, products, promotions or any other activities or events. We suggest that you carefully read the applicable terms and privacy policies of any other site you may visit.

DISCLAIMER OF WARRANTIES:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. LEILA ISSAM FINE JEWELLERY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LEILA ISSAM FINE JEWELLERY  MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM LEILA ISSAM FINE JEWELLERY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

LIMITATION OF LIABILITY:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT LEILA ISSAM FINE JEWELLERY  SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF ANY FUNDS, TANGIBLE OR INTANGIBLE, LOSS OF PROFITS, GOODWILL, USE, DATA OR ANY OTHER LOSSES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE USE OR PARTICIPATION IN ANY THIRD PARTY PRODUCT OR SERVICE OR OTHER SITES; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY YOU MAY ACCESS THROUGH THE SERVICE; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE.

Exclusions/Limitations:

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability so some of the above limitations may not apply to you.

 

INDEMNITY:

You agree to release, indemnify, defend, and to hold LEILA ISSAM FINE JEWELLERY and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs regarding your breach of the Terms and/or any claim or demand made by any third party due to or arising out of your use of the Site or Service or your violation or alleged violation of any rights of another.

AGE POLICY:

LEILA ISSAM FINE JEWELLERY complies with the Children's Online Privacy Act. Our Site (and links that may be available through our Site), are not intended for persons under the age of thirteen (13). We do not knowingly collect information from such persons.

GENERAL INFORMATION:

The Terms constitute the entire agreement between you and LEILA ISSAM FINE JEWELLERY, superseding any other agreements or understandings between you and LEILA ISSAM FINE JEWELLERY. The Terms and the relationship between you and LEILA ISSAM FINE JEWELLERY shall be governed by the laws of the Judicial Authority in the courts of Jordan. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

For questions regarding these Terms, please email customerservice@leilaissam.com. Please also review our Privacy Policy.